• phone us on 01621 772360, Monday to Friday

For urgent  same day cases please telephone the above number at 8am or as soon after as you can for an emergency appointment with the duty doctor or nurse practitioner that morning.  Phone at 2pm for an urgent appointment that afternoon.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use our online system - SystmOnline (registration required)
• phone us on 01621 772360 Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 5pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Covid-19 may not be in the forefront of your day but this and other infectious conditions are in ours and we continue to minimise footfall in the surgery to protect our most vulnerable patients and our members of staff.  Based on the reason for your request for an appointment, our receptionists will advise if the consultation will be best suited for a telephone call and you will be offered this in the first instance.

Appointments by phone or video call are the same as our face-to-face appointments.  Every effort will be made to call you at the booked time slot, however please be mindful that previous appointments to yours may have overun and be prepared to accept a call later than expected.  Please note our caller ID is witheld and will not show on your telephone and two missed calls will constitute as a 'did not attend appointment' and you will be required to call and arrange another.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01621 772360 Monday to Friday from 8am 

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If possible please try to telephone reception before 10am on 01621 773260 and speak to a receptionist giving details of your  symptoms.  One of our surgery clinicians will assess the  urgency of your problem and take appropriate action.

You may only request a home visit if you are housebound or are too ill to visit the practice. The surgery team will assess your request and send a suitably qualified member of our wider Primary Care Network team to visit.  Please note, this may not be a GP but the member of staff attending will have the full support of a GP if it's required. 

You will only receive a visit you at home if the surgery team think that your medical condition requires it and will also decide how urgently a visit is needed.